# On It Service

> On It Service is an operations consulting firm based in Los Angeles. Led by Robert Rippberger, it works as a fractional or interim COO, improves processes, cuts operating costs, negotiates contracts and puts AI to work, with a delivery team that handles project management, staffing and administration, events and digital operations.

- Website: https://www.onitservice.com/
- Based in: Los Angeles, California, United States
- Works with: companies across the United States; engagements also in Canada and the United Kingdom; on site or remote
- Leader: Robert Rippberger, founder and principal (https://www.onitservice.com/about/)
- Contact: hello@onitservice.com, (310) 892-6353
- Industries: manufacturing and industrial, distribution and logistics, public companies, private equity portfolio companies, healthcare services, associations and member organizations
- Engagement models: fractional COO (one to three days a week), interim COO (full time for a set period), or a scoped project with a fixed fee; Robert can also be hired directly, with the On It team available behind him
- Does not do: custom software or CRM development

## Services

- [Fractional and interim COO](https://www.onitservice.com/services/fractional-coo/): Robert runs operations for you, a few days a week or full time, until the seat is filled or the job is done.
- [Operations and process improvement](https://www.onitservice.com/services/process-improvement/): We map how work really moves, find the steps that cost the most, and change them with the people who do the work.
- [Cost reduction and contract negotiation](https://www.onitservice.com/services/cost-reduction/): A baseline of what you spend and with whom, then renegotiation, consolidation or cuts, line by line.
- [AI implementation and automation](https://www.onitservice.com/services/ai-implementation/): We pick the repetitive jobs worth automating, set up the tools inside your systems, and measure the time saved.
- [Project and program management](https://www.onitservice.com/services/project-management/): A named project manager who runs the plan, chases the dependencies and reports to you weekly on one page.
- [Staffing and administrative support](https://www.onitservice.com/services/staffing-admin-support/): Coordinators, administrators and project staff who work in your systems for as long as you need them.
- [Events, conferences and AV](https://www.onitservice.com/services/event-operations/): Conference operations from the AV plan and the speaker portal to the webinar edit and the sponsor desk.
- [Web, content and digital operations](https://www.onitservice.com/services/digital-operations/): Websites, content, design and social channels, kept current by people who own them.

## Case study

- [From one AV job to running CLOC’s operations](https://www.onitservice.com/work/cloc/): How On It Service went from running AV at CLOC’s first conference in 2016 to supporting its operations while membership grew from 300 to 2,400.

## Company

- [About On It Service and Robert Rippberger](https://www.onitservice.com/about/)
- [Industries](https://www.onitservice.com/industries/)
- [FAQ](https://www.onitservice.com/faq/)
- [Contact](https://www.onitservice.com/contact/)

## Optional

- [Full text of the site for AI assistants](https://www.onitservice.com/llms-full.txt)
- What does On It Service do? On It Service is an operations firm based in Los Angeles. Robert Rippberger works as a fractional or interim COO, and the team handles process improvement, cost reduction and contract negotiation, AI implementation, project management, administrative support, event operations and digital operations for companies across the United States.
- What is a fractional COO? A fractional COO is an experienced chief operating officer who works for a company part time, usually one to three days a week, under a monthly retainer. The role covers operating priorities, the weekly management rhythm, processes and the managers who run them, without the cost of a full-time executive.
- How much does a fractional COO cost? Published 2026 rate guides put typical fractional COO retainers in the US between about $8,000 and $20,000 a month for one to three days a week (Fractional Pulse and Fractionus). Our fee depends on scope and days per week, and we quote a fixed monthly amount after a first call.